Frequently Asked Questions...
Who We Are
We supply hundreds of competitively priced products designed to meet the needs of professionals and assure that the quality of fresh produce and other perishables, including meat, poultry, seafood and dairy, will be maintained. With thermometers, water quality testers, air analyzers, insulated covers, etc., you can find anything you need to monitor, control or evaluate environmental conditions.
From One Source..... Our web site offers many more products than our printed catlog and it is updated frequently as we add and upgrade our product line. We are a Yahoo! Top Service Merchant, which means that you can order online with comfort and security!
How to Pay
- We currently offer terms of Net 10 days to companies with favorable ratings established in either of the Produce Industry Credit Service Guides, the Blue Book or the Red Book.
- We accept MasterCard, Visa, and American Express.
- For international orders, we are glad to prepare quotations for wire transfer or credit card payment.
Prices listed are in US Dollars and are F.O.B. Norfolk, Virginia, unless otherwise noted.
We charge sales tax in Virginia, which is where we are located.
If you are in Virginia and you are tax exempt, please indicate on the online order form and kindly mail or fax an exemption form to us (we must have the appropriate exepmtion form on file to ship an order without tax). If you are outside of North America and are having your order shipped to an U.S. address and then forwarded overseas, please indicate that the order is for export so that we may know to credit any charged sales tax.
On our online ordering system, you can choose the shipping method that you prefer and will prepay the charges and add them to your invoice. Most items are in stock and, with our Same Day Shipping Policy, your order will be sent out the day received if ordered by 2:30 pm EST. You will be notified if you order an item that is not in stock. When your order is shipped from our warehouse, we will send you an e-mail with the tracking number so that you can visit the shipping company's web site should you need to locate or track your order.
For complete details about our shipping policy, please see our Shipping Info Page.
At QA Supplies, we stand behind the products that we sell. We want you to be satisfied with each item that you purchase from us and we will do our best to see that you are; this includes assisting with the use of any of our products and our money back guarantee!
If, for any reason, you arenít happy with a product of ours, we will gladly exchange it or refund your money. For details, please see our Return Policy below.
Also, we stand behind each of our products with a warranty. The particular warranty for each item varies; please refer to the product description to obtain individual warranty information, or contact us at sales@QAsupplies.com.
We are a Yahoo! Top Service Merchant!
If, for any reason, you arenít happy with a product of ours, we will gladly exchange it or refund your money, within 30 days of purchase. This policy may exclude some non-stock and custom made items.
To return an item:
- Simply contact us and let us know of your intent to return an item (Please note that if you make a return without calling first, there may be a delay in processing the refund)
- Place the item back in the original packaging and in new condition
- Pack the item in a sturdy box and secure with strong tape
- Return to us by UPS or similar carrier that can provide proof of delivery (for your protection, we suggest that you insure the item)
- Prepay the shipping charges; we do not accept COD shipments.
- Return the package to:
QA Supplies LLC
Attn: 30-day Guarantee
1185 Pineridge Road
Norfolk, VA 23502
Can't Find What You Need?
We are constantly searching for new items and updating our line. So if you require a product that is not shown in, please contact us with with your specifications; we may have what you need. If not, we will try our best to find it.
Although we frequently update our web site (almost daily!), the specifications and prices of the listed products are subject to change.